The Emergency Hotline was established by Hürriyet newspaper in 2004 within the framework of the "End Domestic Violence" Campaign to provide legal and psychological support to callers' problems. In 2014, the line was transferred to the Turkish Women's Associations Federation (TKDF) and has been operated by TKDF since then. Operating on a seven-day, 24-hour (24/7) basis, the Domestic Violence Emergency Hotline provides services in Turkish as well as English, Arabic, Kurdish, and Persian languages according to the needs of the callers.
The line primarily works based on the principle of preventing all types of violence, especially domestic violence against women and girls, and taking all necessary measures urgently when violence occurs, in order to evacuate the victim from the violent environment with the least possible harm. Upon requesting support, the callers are referred to relevant institutions and organizations by psychologists, social workers, and legal experts specializing in violence, according to their wishes and needs. Follow-up is conducted to prevent further harm to women by monitoring the situation and providing support.
Applications to this emergency hotline are made by calling the numbers 0 212 656 96 96 or 0 549 656 96 96, and initially, social workers or psychologists answer the calls. The experts who provide recommendations based on the situation to ensure that the police or gendarmerie reach the victim as soon as possible in emergency cases. Afterwards, the services and recommendations provided to the victim are followed up. The line also provides various referrals and counseling services depending on the nature and time of violence in calls made from outside the household.
This report includes an analysis of calls received by the Domestic Violence Emergency Hotline conducted by the Turkish Women's Associations Federation between October 2007 and December 2021. The data analysis was performed by Tandans Data Science Consultancy.
